Legal
Refund & Delivery Policy
Last updated: 23 September 2026
Delivery
E-books and digital art are delivered electronically. Once payment is confirmed, you’ll be able to download your files immediately, and a copy of the download link will be sent to the email address used at checkout. No physical item is shipped.
Refunds on digital products
Because e-books and digital art files can be accessed immediately after purchase, we generally do not offer refunds once a file has been downloaded. This reflects the nature of digital goods and is standard practice across digital marketplaces.
If a file is corrupted, missing, or materially different from its product page description, contact us at hello@caardz.com within 14 days of purchase and we’ll fix it or issue a refund.
Refunds on design services
Design commissions are billed against agreed milestones. If a project is cancelled before any concept work has begun, any deposit paid will be refunded in full. Once concept work has started, refunds are limited to the portion of work not yet delivered, at our discretion.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including rights relating to faulty or misdescribed digital content under the Consumer Rights Act 2015.
How to request a refund
Email hello@caardz.com with your order details and the reason for your request. We aim to respond within 2 business days.